The shop currency is EUR. All payments will be made in €uro.
For more details, please see our terms of use
- What are the accepted payment methods on le-marcs.com?
We accept the following payment methods:
credit cards: American Express®, Master Card®, VISA®
Apple Pay®, Google Pay®, Klarna®, Mastro®, Shop Pay®, Union Pay®
Depending on your location, not all payment methods may be available.
For more details, please see our terms of use
- Which payment provider does LE MARC’S use?
Our payment providers are “Shopify Payments” and “Stripe Inc.”.
For more details, please see our terms of use and privacy policy
- Will be there additional duties?
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country.
LE MARC’S is not responsible for these charges if they are applied and are your responsibility as the customer.
For more details, please see terms of use and shipping policy
The billing address = the shipping address.
We only accept orders from individuals.
We do not accept business orders.
For more details, please see our policies
- Do you ship to my country?
We offer international shipping to the following countries:
Australia
Austria [EU]
Belgium [EU]
Canada
France [EU]
Greece [EU]
Hong Kong
India
Italy [EU]
Japan
Luxembourg [EU]
Monaco [EU]
Netherlands [EU]
Portugal [EU]
Saudi Arabia
Singapore
South Korea
Spain [EU]
Switzerland
Turkey
United Arab Emirates
United Kingdom
United States
(natürlich auch innerhalb Deutschlands)
- How much does international shipping cost?
Depends on your location [29€ - 39€]. You can see the exact amount in the checkout process.
For more details, please see our shipping policy
- How much does EU shipping cost?
EU shipping : 14,90€.
For more details, please see our shipping policy
- How much does shipping within germany cost?
Shipping within germany : 4,90€.
For more details, please see our shipping policy
- Can I choose the delivery service partner?
Our only delivery service partner for international orders is UPS®.
Within the EU you can choose : DHL or UPS®.
For more details, please see terms of use and shipping policy
- Are there any shipping restrictions?
Orders cannot be shipped to P.O. boxes or security boxes.
It is also unfortunately not possible to ship to freight forwarders or hotels.
For more details, please see our shipping policy
- Does my parcel require a signature upon delivery?
A signature is required upon receipt of your package.
For more details, please see our shipping policy
Yes, within 22 days.
Please do not remove the blue protective foil if you intend to return the cover.
If you have any questions, contact us at: support@le-marcs.com
For more details, please see our return policy
Unfortunately, we cannot offer free return shipping.
We recommend that you use a trackable shipping method.
For more details, please see our return policy
- Will I get a full refund?
After inspecting the condition (unused / no signs if wear, original tags and labels attached), we will give you a full refund.
The refund will be made onto the same payment method used for the original purchase.
For more details, please see our return policy
- How long does it take to process my return?
Please allow 5-7 business days for the return process.
You will receive a confirmation email when complete.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
For more details, please see our return policy
- I received a damaged product. What should I do?
For damaged products, please contact us by mail: support@le-marcs.com
- Are the accessories sold separately?
All accessories [magnetic wall mount, backgrounds, storage bag ... ] are available for you, if you also have a protection cover in your shopping cart ;-)
For more details, please see our terms of use
- How many background passepartout's can I purchase?
It should be fair for everyone, therefore :
1x each version.
e.g : 1x jeans light blue + 1x dark flowers
For more details, please see our terms of use
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- How many boxes can I purchase?
It should be fair for everyone, therefore :
1x each version.
Max. 2 boxes [1x leather + 1x linen] per order.
For more details, please see our terms of use
- Are there any other limitations?
Max. 1 order per 'Drop'.
Max. 2 orders per month / per household.
For more details, please see our terms of use
